DaVision Returns, Exchanges & Refund Policy

We want you to be confident when shopping with DaVision. Please review this Returns, Exchanges & Refund Policy carefully before completing your purchase.

By placing an order with DaVision, you acknowledge that you have reviewed the return, exchange, and refund terms made available at the time of purchase.

30-Day Return Window

Eligible merchandise may be returned within 30 calendar days of delivery.

Return requests submitted after the 30-day return period are not eligible for a return, refund, or exchange.

Return Eligibility

To be eligible for a return or exchange, merchandise must be returned in its original condition.

Items must be:

• Unworn

• Unwashed

• Unaltered

• Free from stains, odors, deodorant, makeup, pet hair, smoke, or other signs of wear or use

• Returned with original tags and packaging, when applicable

DaVision reserves the right to inspect returned merchandise before approving a refund or exchange.

Items that show signs of wear, washing, alteration, damage after delivery, or use may be denied and will not qualify for a refund or exchange.

How to Request a Return

Customers must contact DaVision within 30 days of delivery to request a return or exchange.

Please provide your order number and information about the item you wish to return or exchange.

If the return is eligible, DaVision will provide return instructions and a prepaid return shipping label for eligible online orders.

Merchandise should not be returned without first completing the return-request process.

Return Shipping

DaVision provides a prepaid return shipping label for eligible online returns.

Customers should use the return label and instructions provided by DaVision. DaVision is not responsible for merchandise returned using an unauthorized shipping method or sent to an incorrect return location.

Refunds

Returned merchandise will be inspected after it is received.

If the return is approved, the refund will be issued to the original form of payment used for the purchase.

The time required for the refund to appear in the customer's account may vary depending on the customer's bank, credit-card issuer, or payment provider.

DaVision cannot control processing times imposed by financial institutions after a refund has been issued.

Size Exchanges

Eligible merchandise may be exchanged for another size when an exchange is requested within 30 days of delivery.

All exchange merchandise must meet the same return-condition requirements described in this policy.

Size exchanges are subject to inventory availability. DaVision cannot guarantee that a requested replacement size will remain available.

If the requested size is unavailable, the customer may contact DaVision regarding available options.

Custom Pieces — Final Sale

All custom pieces are final sale.

Custom, personalized, altered, made-to-order, or otherwise customized merchandise is not eligible for return, exchange, or refund, except where required by applicable law.

Customers are responsible for reviewing sizing, measurements, design selections, and other applicable order details before purchasing a custom piece.

Incorrect, Damaged, or Defective Orders

If you receive an item that is incorrect, damaged, or appears defective upon delivery, please contact DaVision promptly after receiving the order.

Customers may be asked to provide the order number, photographs of the merchandise and packaging, and other reasonable information necessary for DaVision to evaluate the issue.

Do not discard the item or its packaging until the issue has been reviewed.

Items That Are Not Eligible for Return

Unless otherwise required by applicable law, DaVision may decline returns or exchanges involving:

• Merchandise returned outside the 30-day return period

• Merchandise that has been worn, washed, used, or altered

• Merchandise with stains, odors, damage, or other signs of wear

• Merchandise missing original tags when tags were provided

• Custom or personalized pieces

• Items that do not otherwise satisfy the requirements of this policy

Return Inspection and Approval

Receiving a returned package does not automatically guarantee that a refund will be approved.

All returns are subject to inspection to confirm that the merchandise meets the eligibility requirements stated in this policy.

DaVision reserves the right to deny a refund or exchange when returned merchandise does not meet these requirements, subject to applicable law.

Order and Delivery Issues

Customers are encouraged to review their order confirmation carefully and contact DaVision promptly if any order information appears incorrect.

Once an order has been shipped, delivery information provided by the applicable shipping carrier may be used to confirm shipment and delivery.

Payment Disputes

If you believe there is a problem with your order or payment, please contact DaVision first so that we have an opportunity to investigate and resolve the issue.

Nothing in this policy limits any rights or protections available to consumers under applicable law or through their card issuer or payment provider.

Policy Acceptance

This policy applies to purchases made through the DaVision online store.

Customers are encouraged to review this policy before completing a purchase. DaVision may update this policy periodically. The policy applicable to an order is the version made available in connection with the purchase.

Questions or Return Requests

For questions regarding a return, exchange, refund, damaged item, or order issue, please contact DaVision customer support.

Please include your order number when contacting us so we can assist you efficiently.